Customer Service is not something you set up when you start your business and then you forget about it. It is not programs and processes that you implement and you kick back and relax, simply because you assume your process is working. Recently we had a potential client contact us before Christmas and sadly the contact form on our website was not working. Cue customer service fail. So their first… Read more
There is so much choice when it comes to accounting software. So how do you choose the right one? How do you choose the accounting system for your business – the one you really need. So not the one everyone tells you that you need – but the accounting system which is the right fit for YOUR business? We face this question with every new client we see. Not to… Read more
Coming up to 8 years ago I was faced with a health scare – 6 weeks pregnant (first time mum – I should have been so excited), I had developed a 20 cm blood clot in my lower leg, I was in agony, I had a job I loved – and I was told I was unable to reduce my hours to part time, as my condition didn’t warrant it.… Read more
We see posts all the time asking “How do I choose an accountant?” or even worse “My accountant is ripping me off, who can you recommend?”. I can’t stress enough that any service provider, whether it is an accountant or anyone else, needs to be offering you value. What you need to firstly understand is that there are various types of accountants. If you are looking to get a tax… Read more
I know when you start a business finances are tight and every cent is watched like a hawk but if I had a dollar for every time I heard a startup say “I couldn’t afford an accountant so I just googled the answer…but I think I have stuffed it up…can you fix it” – well let’s just say I wouldn’t be sitting here at 9:05pm writing this blog post from… Read more
I know you are not an accountant, I know numbers are not your thing, I know tax invoices are not the most exciting topic, but sending out invalid invoices says a lot about your business – and it is not all good news. “I know I shouldn’t judge, but I hustle just as hard as the next entrepreneur, I work 60+ hours per week, have two kids, pay my taxes,… Read more
OK. Now before you get all grossed out and start gagging at the thought of a boss dating her employee, let me put this in context. I have an employee, I love her, she is amazing, she has worked with me for 3 months, I have never met her and I am taking her to lunch tomorrow and meeting her for the first time. It is like getting ready for… Read more
Well the festive season is in full swing – this means parties, gifts, eggnog, mistletoe, Santa and normally family feuds. But the thing causing the most stress at Christmas, is the level of credit card debt people put themselves in, which hangs over their heads for many months to come. Australians spent over $47 billion in the Christmas spending period between November 15th and December 24 (2015 statistics) according to Inside… Read more
I don’t consider sales to be a dirty word, however I value relationships, honesty and trust and expect that in return when it comes to selling. Seriously, I know you run a business – but that does not mean you need to push your sales on me or cold call me unexpectedly. Especially if you don’t know me, especially if you don’t bother researching me (gosh, at least get my… Read more
As most of us in the startup phase of our entrepreneurship journey would know, getting cash to fund our dream is not an easy (or quick) task. There are many “No’s” before you hear the magical “Yes”. Or will you even hear the “Yes” at all? Your dream idea is only loved by a third party finance option, if it can see that the idea has the ability to generate… Read more
Now this may sound contradictory because surely if you provide great customer service you must be kicking goals in business right? Well I don’t think so. I don’t think you should be focusing on customer service, I think you should be focusing on having happy customers. “Yes, there is a difference. You can provide great customer service but still have unhappy customers.” So how does this possibly make sense, as… Read more
Why do I ask? Is my business in trouble? Hell no. But today I went to a Business Chicks breakfast where I heard from America’s original #girlboss Sofia Amoruso. She started the Nasty Gal empire along with a bit of a Girl Boss revolution in America. She has a podcast, fashion empire, books, soon to be released series on Net Flix – amongst other things. Well that was until a… Read more
Every single week I see people bitch and moan about the prices accountants charge, that they are too expensive, that the individual (or business owner) is not getting value, that people don’t understand what the accountant actually does, or even worse – that accountants just push buttons that you can do yourself so really are not worth their time. Now let me reverse this just for a minute. How would… Read more
Calling all business owners, entrepreneurs, solopreneurs, mumpreneurs, dadpreneurs – or any other fancy titles that are out there at the moment – the sooner you realise that profit is not the same as cash – the sooner you will start to plan for a fabulous financial future. You see here is the thing – I speak to business owners all the time who simply get frustrated (*insert swear words here… Read more
Cash Flow is the major cause 56% of small businesses don’t survive past their 5th birthday. It is time to turn the tables on that horrific statistic and be in charge of your cash flow (with confidence) and remove the stigma and fear around asking for your invoices to be paid. The first thing to consider is that cash flow is not just chasing debtors. Cash flow is understanding – when… Read more
Yesterday I met an inspirational man. Michael Crossland. Someone I had never heard of until I googled him the night before attending MYOB Partner Connect Conference. Accountants are not supposed to have emotions – but let me tell you why I spent time on the beach crying after listening to his key note speech. During the day – I was learning, networking, seeking advice, making connections, seeing developments in the… Read more
Why do I invest so much in training, education & development? This month alone I have two conferences which are interstate that I will be attending. And when I say I am going to the Gold Coast to attend the MYOB Partner Conference, people say to me, “Oh, you are just going for a holiday!” And I know they are only saying that in jest (well I think they are),… Read more
Not all accountants are the same. We don’t all want to do the same things, we are not all extroverts (surprise surprise), and we don’t all love big accounting conferences and sitting down with people that we don’t know (even if they are in the same industry). Some of us even have a life outside the accounting space, and love, (dare I say it), AFL. So, yes, while I am going… Read more
Your level of exhaustion should not be used to measure your level of success. So many business owners I speak to – whether that be on social media or in person, tell me that they are just so exhausted. Their business is consuming every waking minute, and even those minutes where you should be sleeping you are instead running all your business scenarios through your head. It never ends. I… Read more
Dear Random Stranger (who doesn’t want to pay for my services) Thanks for you phone call tonight at 5:55pm (on a Friday) and asking me if I have 5 minutes for…. “just a really simple GST question”. Whilst I appreciate that you think your question may only take five minutes of my time, the reason it takes five minutes of my time is because I have a lot of skills… Read more